Chuck BoyceAn AI hiring tool can screen resumes faster, but it also creates a legal paper trail you're now responsible for defending. Several US jurisdictions already require independent bias audits and candidate disclosures before you can use one.
Chuck BoyceAI customer service tools can cut response time, but the savings are easy to overstate if you skip the review cost. Before you trust any AI-generated reply going out under your business name, you need a baseline...
Chuck BoyceThe AI feature probably works fine on a technical level. The real question is whether you know what data it touches, where that data goes, and who can turn it off if something goes wrong. Most small firms haven't answered that yet...
Charles BoyceRunning a local business or managing operations means you're constantly juggling. You've got established ways of doing things – systems, even if they're just 'how we've always done it' – that are deeply ingrained. Changing these patterns, especially when a shiny new technology like AI comes along, feels like another monumental task on an already overflowing plate. It's easy to get excited by the potential, then quickly overwhelmed by the 'how.'